SystmOnline
Routine Appointments
You can request a routine appointment with the practice by:
- Completing an online consultation form – PATCHS.
We will respond when we are open, Monday to Friday, 8am to 6.30pm
Please note that PATCHS only has a limited number of submissions each morning. Once these submissions are filled, the service says it is unavailable, and you will have to try again the next day or call reception if it is urgent. - Phone
Monday to Friday, 8am to 6.30pm - Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8am to 6.30pm
When you get in touch, we’ll ask what you need help with and what the appointment is for. This ensures that you are booked with the most suitable healthcare professional to help with your query or condition.
Urgent Appointments
You can request an URGENT GP appointment by:
- Phone
Monday to Friday, 8am and 12pm. Please note these are the times that urgent GP appointments are released at each day for booking. - Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8am to 6.30pm
In the event that you are not able to book an urgent GP appointment, please call 111 who can assist with many medical matters and who can sometimes book you in to other available doctor appointments that day or the next day with other locations.
If the matter is even more urgent then please attend your nearest Urgent Care Centre or A&E.
Your Appointment
However you choose to contact us we may offer you a consultation in the following methods:
- By phone
- Face-to-face at the surgery
- By email or PATCHS reply
Appointments by phone can be more flexible and often means the doctor or nurse can help you sooner.
All GP appointments are telephone consultations initially, and then the doctor can offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment first, please tell us and we will do our best to accommodate this, subject to clinical need and booking availability.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Cancelling or changing an appointment
If you are unable to attend your appointment for any reason, or the health problem for which you booked your appointment has cleared up, please remember to cancel your appointment.
You can telephone the practice directly to cancel your appointment or log in to SystmOnline and cancel the appointment there.
If you are cancelling an appointment for another day, please cancel your appointment by:
- Phone
Monday to Friday, 8am to 6.30pm - Email
[email protected]
- Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8am to 6.30pm
When we are closed
Late Night Pharmacies
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.
NHS 111
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
Extended Access Service
Our GP Surgery works in partnership with another local GP Surgery to provide extra appointments in the evenings and weekends. This helps to make more appointments available for our patients if we are fully booked. It also helps provide flexibility for patients who may need to arrange an appointment in the evening or at weekends if we are not open.
Our team may offer you an appointment with the extended access service if you need an appointment before we can provide one. If you would prefer an evening or weekend appointment, please tell us when requesting an appointment, and we will try to arrange this where possible. You can also tell us if you prefer a telephone or face-to-face appointment.
Our extended access service is provided by the following GP surgery. You can visit their website for details on how to get there if you are given a face-to-face appointment.
Hounslow Treatment Care Centre
Hounslow Urgent Treatment Centre is staffed by experienced GPs, nurses, emergency care practitioners, healthcare assistants and other healthcare practitioners.
This is an urgent treatment service and should only be used if you require urgent medical attention and cannot be seen by your registered GP.
The centre treats minor injuries and illnesses that require urgent treatment. On arrival at the urgent treatment centre, you will be assessed and treated in order of the priority of your condition.
If your condition is urgent and requires immediate attention, you will be seen by an appropriate clinician in the urgent treatment centre.
If your condition is not urgent or immediate, you will be referred back to your GP.
If appropriate and necessary, you will be referred to the Emergency Department which is located next to the urgent treatment centre.
You can find out more information and download a patient leaflet on the Hounslow and Richmond Community Healthcare Trust website.